Shipping Policy

1. Shipping Overview

At Ekamithila, a brand of MD Enterprises, we are committed to ensuring that your orders are delivered promptly and efficiently. This Shipping Policy outlines the details regarding shipping times, costs, and other important information related to the delivery of your purchases.

2. Processing Time

  • Order Processing: Orders are typically processed within 1 to 2 business days from the date of purchase. Processing time includes verifying payment information, preparing items for shipment, and packing.

  • Order Confirmation: Once your order has been processed and is ready for shipment, you will receive a confirmation email with tracking information.

3. Shipping Time

  • Standard Shipping: Our standard shipping time is 5 to 7 business days from the date your order is processed. Delivery times may vary based on your location and any unforeseen delays with shipping carriers.

  • Delivery Estimates: While we strive to meet the estimated delivery times, please note that actual delivery times may vary due to factors such as weather conditions, holidays, or other events beyond our control.

4. Shipping Costs

  • Shipping Charges: Shipping costs are calculated based on the destination, weight of the package, and shipping method selected. Shipping charges will be displayed at checkout before you complete your purchase.

  • Free Shipping: We may offer free shipping promotions from time to time. Any applicable free shipping offers will be applied automatically at checkout based on the terms of the promotion.

5. Shipping Carriers

We use a variety of reputable shipping carriers to ensure timely and secure delivery of your orders. The carrier used for your shipment will be indicated in your order confirmation email.

6. Shipping Address

  • Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

  • Address Changes: If you need to update your shipping address, please contact us as soon as possible. Address changes can only be made if your order has not yet been processed or shipped.

7. Tracking Your Order

  • Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

8. Issues with Delivery

  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately. We will assist you in resolving the issue and, if necessary, work with the shipping carrier to file a claim.

  • Delivery Delays: In the event of unexpected delays, we will keep you informed of any changes to the estimated delivery time and work to resolve any issues as quickly as possible.

9. Contact Us

If you have any questions or concerns about our Shipping Policy or need assistance with your order, please reach out to us through our contact form or write to us at:

Ekamithila, MD Enterprises