Return & Refund Policy
1. Introduction
Thank you for shopping with Ekamithila, a brand of MD Enterprises. We strive to ensure that you are satisfied with your purchase. If you are not completely satisfied with your order, please review our Return & Refund Policy below to understand your options.
2. Return Policy
Eligibility: You may return items within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Some items, such as customized or clearance items, may not be eligible for return.
Process: To initiate a return, please contact us through our contact form or write to us at Support@ekamithila.com/ekamithila@gmail.com with your order number and the reason for the return. We will provide you with instructions on how to return the item.
Return Shipping: You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
3. Refund Policy
Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 3 to 5 business days and credited to your original payment method. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.
Non-Refundable Items: Certain items are non-refundable, including but not limited to, personalized or custom-made items, and sale or clearance items.
4. Exchanges
Eligibility: If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to availability.
Shipping Costs: You will be responsible for shipping costs associated with exchanging an item unless the item is defective or incorrect.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will arrange for a return or exchange at no additional cost to you. Please provide photos of the defective or incorrect item to assist with the resolution.
6. Cancellations
- Order Cancellation: You may request to cancel your order before it has been processed and shipped. Once an order has been processed or shipped, it cannot be canceled, but you may return the item following the return policy.
7. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please reach out to us through our contact form or write to us at: Support@ekamithila.com/ Ekamithila@gmail.com
Ekamithila, MD Enterprises